On completion, the change must be reviewed to ensure:

• The Change Requester and stakeholders are happy with the results
• There are no unexpected side-effects
• Change has been completed within the estimated time, resource and cost
• The remediation plan functioned correctly, wherever needed
• There are no incidents because of change implementation

The Change Manager must review one more time if the change has instilled any further damage and trigger roll-back, if required.

The Change Manager should ensure all the required actions against the change are completed and change is ready for client’s sign-off. Pre-closure actives (if any) for a change must be completed and sign-off should be obtained.

Where a change has not achieved its objectives, the Change Manager should determine what follow-up action is required. Follow-up action could also involve raising a revised RFC. Lessons learned during the current change implementation should be fed into future changes.

In case the change was triggered from another stream (example: Incident Management, Event Management, Problem Management, etc.), the Change Coordinator must communicate about the change closure to the appropriate work stream.